Refund policy

REFUND & CANCELLATION POLICY

Effective Date: April 3, 2026

At Safety Cage, we strive to provide the highest quality safety training and equipment. Please read our policy regarding refunds and cancellations for our various services:

1. SAFETY TRAINING (OSHA 10 & 30)

  • Cancellations: If you need to cancel a scheduled training session, please notify us at least 48 hours in advance for a full refund.

  • Late Cancellations: Cancellations made less than 48 hours before the scheduled session may be subject to a rescheduling fee or a partial refund.

  • No-Shows: No refunds will be issued for trainees who do not show up for a confirmed training session without prior notice.

  • In-Progress Training: Once a training session has commenced or certification cards have been processed, no refunds will be issued.

2. PPE & SAFETY GEAR (Products)

  • Returns: We accept returns of unused, unopened, and undamaged PPE in its original packaging within 14 days of delivery.

  • Non-Refundable Items: For safety and hygiene reasons, items that have been worn, used, or removed from their original sealed packaging (e.g., earplugs, respirators, used vests) cannot be returned.

  • Custom Orders: PPE with custom logo printing or specific company branding is non-refundable unless there is a manufacturing defect.

  • Shipping Costs: Original shipping and delivery fees are non-refundable. The customer is responsible for return shipping costs unless the item was damaged upon arrival.

3. SAFETY AUDITS & CONSULTING

  • Fees for on-site safety audits, accident investigations, and consultations are non-refundable once the service has been performed and the report has been delivered.

4. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us immediately at Sales@gosafetycage.com with photos of the item. We will arrange for a replacement or a full refund at no extra cost to you.

5. HOW TO REQUEST A REFUND

To initiate a return or refund request, please contact our support team:

  • Email: Sales@gosafetycage.com

  • Phone: 219-210-1921

  • Address: 9436 Arthur St., Crown Point, IN 46307